Page 36 - CIJ Sept 2025- Digital Edition

HOUSEKEEPING

Besides, cleaners and By integrating safety
machines, professionalism is protocols with hygiene
in creating a culture. At the operations, we made sure that
Statue of Unity, we trained the tourist experience remained
housekeeping teams to think both pleasant and secure.
like hospitality ambassadors.
Their uniforms and conduct Broader Lessons
conveyed a sense of pride in for Tourism
maintaining India’s global Housekeeping
landmark. Technology also
played its part – digital From my experience at the
monitoring of manpower Statue of Unity, a few broader
attendance, sensor-based lessons emerge for managing
cleaning schedules, and housekeeping in high-footfall
centralised control rooms tourist destinations:
helped us optimise resources. 1. Plan for Peaks, Not
A tourist does Averages: Your systems
Most importantly, we
not see the hours created feedback loops. Visitor should handle the worst-
of labour behind complaints were not treated case footfall, not the daily
the shine; one as irritations but as diagnostic average.
bad odour or tools. A single issue flagged by 2. Innovate Locally: Simple,
overflowing bin a tourist often helped us detect low-cost innovations often
work better than imported
can undo the entire a systemic gap that needed solutions.
housekeeping fixing. 3. Train People as
effort. Security & Ambassadors: Every
Safety: The Silent housekeeping worker is a
— Nilesh Kumar Dubey brand custodian.
Backbone
4. Integrate Hygiene with
Housekeeping is closely Safety: Fire, water,
tied to safety. For and cleanliness are
example: interdependent in high-
• Fire Safety: We had density sites.
to ensure water levels 5. Feedback is Gold: Treat
in hydrant tanks were every complaint as a signal,
always full. Gardeners not a setback.
sometimes tapped this The Statue of Unity is more
SCAN / CLICK HERE TO water for irrigation, which than a structure; it is a living
ASK THE EXPERT created vulnerabilities. system of people, processes,
Strict checks, locks, and and pride. Keeping it clean
coordination solved this under extraordinary footfall
issue. was a professional challenge,
• CO₂ Cylinders & but also a privilege. In many
Extinguishers: Regular ways, housekeeping at tourist
audits and mock drills attractions is not just about
ensured readiness. mops and machines – it is about
Housekeeping teams were honouring the visitor’s trust and
trained to identify anomalies preserving the dignity of the
during their rounds. place.
• Crowd Safety: Cleanliness As India develops new
directly impacted crowd cultural, spiritual and
movement. Overflowing entertainment hubs, we must
bins or wet floors could remember --cleanliness is not an
become hazards during accessory, it is the foundation of
peak rush. world-class tourism.

36 SEPTEMBER 2025 • Clean India Journal • www.cleanindiajournal.com