Page 60 - CleanIndiaJournal October Digital Issue

Service MatterS

An astute approach towards automation

Incorporating automation into our facility management services
was born out of our commitment to providing consistent quality,
cost-effective solutions, and a hassle-free experience for our clients,

writes Satish Alahari, Deputy Head - Specialist Services Group,
Embassy Services Pvt Ltd. To achieve this, his organisation has

implemented technologies which are carefully tailored to suit the
unique needs of each facility it manages.

Streamlined workflow while minimising downtime and
repair expenses.
Before introducing the
Embassy360 app, to manage our IoT Platform
portfolio – which comprises various
sectors – we relied heavily on Our IoT platform enables
manual processes. Maintenance efficient monitoring and regulation
requests were submitted via email of asset performance, occupant
or phone calls, leading to delays in comfort and resource consumption
response time. (energy, water, and fuel), promoting and ensuring adherence to providing
We have implemented an intelligent sustainable practices. Additionally, best-in-class standards. It enables
Asset Management by digitising the
ticketing system that automatically it facilitates proactive maintenance technician’s job card, maintenance
logs and prioritises maintenance by monitoring footfall and checklists, 52-week PPM calendar,
requests. Embassy360 oversees occupancy levels, ensuring optimal history card, asset abnormality
the complete lifecycle of facility operational efficiency. alerts, and AMC expiration alerts
management issues and requests, along with analytics to support
following pre-set escalation matrices CRM tool maintenance management.
based on client Service Level
Agreements (SLAs). This dynamic E-Spectrum stands as a
platform significantly reduces revolutionary app that transcends Employee feedback tool
Turn Around Time (TAT) for issue the boundaries between everyday By simply scanning a QR code,
resolution, boosts productivity and tasks and data-powered decision- employees can share valuable
empowers site teams to proactively making. This all-encompassing feedback, fostering a culture of
raise tickets, ensuring swift closure ecosystem consolidates the continuous improvement within
and customer satisfaction. functionality of multiple facility our operations. This open channel
management tools, empowering of communication empowers
Predictive maintenance our site teams and clients with our workforce and drives
invaluable insights for monitoring,
With sensors and data analytics, identifying and addressing process organisational growth.
we monitor the health of critical gaps in pursuit of continuous Automation enables facility
systems and equipment in real improvement. The tool has various management companies to
time. This data-driven approach features such as a Digital Logbook, deliver on their commitment
allows us to identify potential Inventory Management Dashboard to providing consistent quality,
issues before they escalate and Employee Feedback. cost-effective solutions and a
into costly emergencies. For seamless experience for their
example, our automated HVAC Digital logbook clients. As technology continues
system continuously assesses to advance, those who embrace
performance metrics and alerts The technology module automation will not only meet
us to any anomalies, enabling digitises housekeeping and MEP but exceed clients’ expectations,
timely maintenance and ensuring (Mechanical, Electrical, Plumbing) setting new benchmarks for
the comfort of building occupants checklists, streamlining supervision excellence in the industry.

OCTOBER 2023•Clean India Journal
60 www.cleanindiajournal.com