INTERNATIONAL HOUSEKEEPER SUMMIT 2016 organised by CLEAN INDIA JOURNAL UNVEILING THE POWER OF HOUSEKEEPING
- More than 200 delegates from top hotels
- First time-ever Seven countries participate
- Asian Housekeepers’ Association launched
- Next Gen housekeepers felicitated
- Lifetime Achievement Award presented
- First-ever Fashion Show of Uniforms
- GMs support Housekeepers in corporate role
- Draft Framework of White Paper on Redefining Housekeeping formulated
Yesterday Housekeeper, Today GM
A winning combination of integrity, determination and passion, coupled with a penchant for luxury and the finer things in life, inspired me to give it my all. It also played a crucial role in taking me to the Taj Group, as a housekeeper as well as a consummate hotelier. In the first two years at Taj, I had a glorious time at a lovely beach resort in Goa. This was followed by a six-month stint doing content development and handling the newly-launched Hotel Operations Management Program (HOMT) — where I taught my favourite subject: Housekeeping.
Somewhere around this time, it occurred to me that the role of the housekeeper needn’t end with what’s traditionally expected of him/her. So I spent the next year and half in self-learning, growing and gathering information. I inherently believed that I was a great Housekeeper and I was quietly confident that I could be an even better Rooms Division Manager – Accommodations. But this transition needed confidence — to come out from the back office and face the guest, deal with revenue figures, deal with guest complaints; make the move from the Spine of the hotel, to become the Face of the hotel…
Luckily for me, this transition took place rather easily. The Taj Group was hugely supportive in giving me an opportunity to learn and expand. I was fortunate to work with teams and colleagues who welcomed me with open arms and inspired me to learn, explore and implement. With the analytical skills of a Housekeeping person, a keen eye for detail and good interpersonal skills, this transition was effortless.
This was followed by seven years of exploring various hotels; from a pre-opening hotel in Goa to the wondrous Taj Lands End in Mumbai and even the stunning Taj Bengal Kolkata, I handled various situations, guests and moments of truth; each step bringing me closer to my ultimate dream of handling a hotel. The journey was full of rewards and awards that inspired me, enhanced human connection and gave me the ability to impact people’s lives.
Today, as the General Manager of Taj Wellington Mews in Mumbai – I realised the journey would not have been possible without the exposure and experience I got as a Housekeeper. The dynamics of handling people from various socio economic backgrounds, the precision of monitoring every minute detail and correcting it, helped me create a work environment of mutual respect, transparency and passion. And at every stage remembering to pay it forward.”