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Home » Tag Archives: TQM

Tag Archives: TQM

A Report International Housekeepers’ Summit 2019

Over 250 delegates flew in from Bangladesh, Nepal, Sri Lanka, Maldives, Oman, Kuwait, Qatar, UAE, Indonesia and Vietnam, apart from across the Indian sub-continent, to be part of the 4th International Housekeepers Summit 2019 at the Jaypee Hotel & Convention ... Read More »

When TQM Falls Short…

In the quest for achieving the dream of Total Quality Management there are many moments which end up being nightmarish, says Hospitality Consultant Avril Sule. She talks about Service Recovery Paradox in complaint handling. As standards of service rocket sky-high, ... Read More »

Total Quality Management in Hospitality

The methodology of Total Quality Management is intended to assist in achieving business excellence. Hospitality management is no exception, striving to improve guest satisfaction, acquire a competitive advantage and ensure repeat patronage. Communication, coordination and co-operation between the departments of ... Read More »