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Tag Archives: Total Quality Management

Growing Trends in Asian Housekeeping

In recent times, perhaps no hotel department has evolved, or has had to evolve as rapidly as housekeeping. From international financial conditions to burgeoning digitisation, an emphasis on Key Performance Indicators to becoming a source of revenue, and of course, ... Read More »

Total Quality Management in Hospitality

The methodology of Total Quality Management is intended to assist in achieving business excellence. Hospitality management is no exception, striving to improve guest satisfaction, acquire a competitive advantage and ensure repeat patronage. Communication, coordination and co-operation between the departments of ... Read More »