Cost, no doubt, determines the choice of a facility service provider. However, the influence of intrinsic bargaining, competitive rate offers and other elements have turned price into a deciding factor in finalising the service provider. Mohana M discusses this with Client Companies and FM Contractors who outsource maintenance services.
For years now, Service Providers have been “cleaning” within the parameters set by the client companies and these vary from client to client. It’s time now these parameters are redefined, start incorporating the needs of the actual cleaner and the quality of service delivery. Mohana M spoke to a cross-section of service contractors to find out areas where they need more cooperation from the client companies. There are issues like minimum wages, participation in decision making and delayed payments by the client companies.