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Service Level Agreements

SLAs – Creating Collaborative Negotiations

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The need for professionalism has increased now more than ever. The service providers as well as the customers have now realised the importance of maintaining service contracts that clearly define requirements and thereby, help strengthen their relationship while working together.

Facility Professionals – the future

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Facility managers will need to develop a business orientation and view themselves as business managers capable of justifying their requirements and initiatives in business terms.
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