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KPMG Advisory Services

Balanced scorecard to measure FM Performance

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For nearly 20 years, leading organizations have been using balanced scorecards to strategically measure the financial and non-financial performance of different operational functions within their firms. More recently, they have begun leveraging them to measure the performance of their third-party service providers.

Selecting a FM Service Provider

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Selecting the right facilities management (FM) service provider is far more complex than simply awarding the business to the lowest bidder. As per Steve Silen, Director, KPMG Advisory Services, one needs to closely evaluate and analyze, from many different perspectives, the capabilities of each provider to ensure that the company’s business requirements are met at the right price.
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