A Service Agreement regulates the provision of services by a Service Provider to its Client. The terms and pricing of Service Agreement vary depending on the type and condition of building equipment, hours of operation (24 hours per day versus 12 hours per day), Client’s budget constraints and regional location. Due to the many variables, standard terms and conditions are generally nonexistent except for basic inspection-only contracts; and even with such inspection-only contracts, the size of the building and amount of equipment included for inspection will sometimes alter the terms and price of the standard Agreement.
The more traffic a facility receives, the more the number of visit to the restrooms, and the more the need to maintain these. Quality of products installed, odour, lack of ventilation and appearance – paper towels left on the floor, leaking soap dispensers, etc. – leave facility managers spending a great deal of effort on restroom maintenance. But, the right chemicals and procedure of cleaning with precaution can give the desired results.
Rains bring in relative increase in humidity, water stagnation, rise in infectious diseases and a certain amount of sultriness causing lethargy. Muddy footprints at the doorsteps, wet clothes leaving a trail of water droplets on the floor and uncleaned washrooms act as dampeners even before one’s day starts in the office. Preventive and Protective measures scheduled by the housekeeping before and during rains respectively, in various sectors and complexes play an important role in simplifying maintenance. If getting wet in the rains and yet appearing presentable is challenging to us, as much as it is for the housekeeping professionals to keep the premises clean and dry during the monsoon. No doubt, rains call for regular and timely maintenance (mending cracks and leakages) to ensure cleanliness and hygiene, but at the same time, getting the preventive maintenance schedule in place could go a long way in combating the monsoon blues. Clean India Journal spoke to some of the housekeeping and facility management companies to understand the monsoon management strategy.
Choosing cleaning equipment such as scrubber-driers is nowadays heavily influenced by factors that deal with preservation of natural resources and limiting environmental impact. Facility maintenance and cleaning professionals are in a unique position to make a large impact on efforts made by business to adopt sustainable practices
There are many challenges that await the FM professionals in the coming years. Especially, if they are in the Retail sector where there are opportunities to add value to customer service through efficient management and improved technology. Himadri Chatterjee, National Manager, Infrastructure and Facility Management, Reliance Retail Limited, gives his views