Ecolab Inc., an $11 billion company based in Minnesota, has global businesses spread across a number of key verticals, including Institutional, Food & Beverage, Healthcare, Pest Management, Water Services and Energy Services. In India, Ecolab is catering to a customer base which includes 4-star, 5-star and 5-star deluxe properties falling under the Institutional business banner. Global companies in the beverage, brewery, dairy, processed food and consumer care segments are served by the company’s Food & Beverage business.
Only in the recent past has Facility Management been recognised as a core function in an organisation which can have a bearing on the bottom line. Apart from bringing down costs, good FM practices help make work place safe, comfortable and productivity-focused, says Aravind R Babu, Corporate Admin & Facilities, Dr. Reddy’s Laboratories Ltd, Hyderabad
There are many challenges that await the FM professionals in the coming years. Especially, if they are in the Retail sector where there are opportunities to add value to customer service through efficient management and improved technology. Himadri Chatterjee, National Manager, Infrastructure and Facility Management, Reliance Retail Limited, gives his views