The secrets of building customer loyalty
How does one of the world’s largest suppliers of cleaning equipment and chemicals maintain its position as a preferred brand?... Read More
A practical guide to building long-term client relationships
Long-term contracts, contract extensions and easy contract renewals are every service provider’s dream. Instead of relying on the whims of... Read More
In residential FM, the devil is in the details
When the property developer is also the facility manager, FM becomes a matter of looking after one’s own. Balaji N,... Read More
‘Write what you will do, and do what you write’
At the alarming rate at which India is urbanising, public toilets are unable to keep pace with the change. Both... Read More
“I won’t work with property management companies”
This is the testimony of a mid-sized FM service provider, who has burnt his fingers in the past by vying... Read More
