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Intelligent Benchmarking

Benchmarking is a form of measurement – where you measure against something else to see where you are lagging, identify the areas and take corrective action. Now the question arises: Why should you benchmark? Measuring results is the best way to improve what you are doing. This is the core of almost all quality management systems. Service providers can benefit most by benchmarking. Michel Theriault, Principal of Strategic Advisor talks about what benchmarking is all about.

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