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Professional Services is the key to success

Facility Management services is fast catching up, says Rajendra Shinde, Managing Director, Supreme Facility Management Pvt. Ltd, as organisations become quality driven and focus more on their core activities.

Founded by LV Shinde, SFM is in operation since 1983 and has become an 100 crore – Group with over 7000 professionals working with them. “Looking behind, having started from the scratch, it gives a sense of accomplishment. We have presence in almost every vertical of facilities management – housekeeping, labour supply, transport management, front desk management, pantry management, office assistance, garden management, facade cleaning, carpet shampooing, structural cleaning and plumbing management,” says Rajendra Shinde.

This has been possible through constant interaction with the client on the need for Professional FM services. “At SFM, we firmly believe that any premise can be kept clean, tidy and maintained professionally with the use of right machinery, chemicals and tools. Needless to say that our services will appear professional on ground only if they are delivered professionally and are at par with laid down procedures and guidelines. When we approach any client, we emphasize on certain key approvals such as adequate machinery, appropriate cleaning material and diligent adherence to Minimum Wages. We have developed an independent training programme where various work related training workshops are organised in addition to onsite on-job training imparted to the concerned workforce. With this drive, the client is apprised of the continuously improving ways and means of cleaning and its relevance to their organisation.”

FM in India is a growing industry and has a long way to go. Globally, the trend of outsourcing to competent service providers is much established. Speaking on the present scenario, Rajendra said, “With increasing competition, most organisations have become quality driven and want to concentrate on their core business with minimum indulgence in other allied and equally important activities related to facilities management, including front desk management, HR, administration, soft services, security and other technical services.”

Meanwhile, mechanised cleaning and professional services with reduced manpower help deliver better services, “but this cannot be made a rule by default”. Machines are now increasingly being included against manual cleaning. “Machines in fact, contribute largely in achieving the unimaginable effectiveness to the property to be maintained. Despite this, one cannot rule out the relevance and importance of manual workforce who is the key in up-keeping and maintaining the premise post-mechanised cleaning. It is only with the deployment of relevant machinery that the manual workforce can be effectively and judiciously utilised for value addition to the premise.”

SFM believes One Stop Solution is a good compared to sub-contracting FM related services. “However, with ever increasing demand for FM services, and rapidly refining cleaning technology and with a number of similar service providers making their presence pre-dominantly felt, we believe that most such players are equally competent and can confidently contribute towards meeting the ultimate goal i.e. client satisfaction. SFM equally believes in outsourcing FM Services.

“It is time that our fellow service providers are no longer looked at as competitors but regarded as business associates in achieving the ultimate goal of client satisfaction together.”

SFM is currently serving over 120 clients with active presence in Maharashtra, Gujarat, Rajasthan, Madhya Pradesh, Chattisgarh, Jharkhand, Bihar, Uttar Pradesh, Orissa, West Bengal, Karnataka and Andhra Pradesh. Few of the companies include Tata Group, Cummins India Group, SKF India, Mercedez Benz, Mahindra Group, Bridgestone India, Infosys Ltd, Nipro Corporation, Thermax Group, Bajaj Group, Kirloskar Group, Godrej Group, Volkswagan, SKODA India, Atlas Copco and Sanghvi Movers group. “In coming year, there would be a similar drive to reach the pan India level to mark our place in remaining states as well.”

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