Maintenance has remained an issue with housekeeping and facility managers. They feel that most of the buildings they service are not maintenance friendly. Right from the glass facade to flooring material to washroom to MEP (Mechanical Electrical Plumbing) equipment designs and maintenance are areas of concerns for facility managers. Architects and builders involve facility managers at different stages, but rarely at the beginning of the project. Since operations and maintenance of a facility depend on the design of the building and its services (MEP) to a great extent, consulting the service providers at the design stage itself can help immensely, feel FM heads.ds.
Facility services in the recent past has turned complex with changing patterns of service deliverable be it in maintenance management, vendor management or worker management. The hospitality industry, one of the largest businesses with optimum service level requirements has retained housekeeping amid its core activities instead of outsourcing. In an exclusive group discussion organised by Clean India Journal, Executive Housekeepers & housekeeping experts discuss the changing trends in hospitality industry, the expanding role of housekeeping and the way forward.
Pune-based MP Group, which has been into Facility Management services since 1981, has crossed a turnover of Rs 250 crore. One of the firsts to introduce the concept of Factory Management Services in 2002, Abhishek Pathak, MD, MP Group, says, “We made a transition into FM services first in a factory in Pune and then went on to include catering, water treatment, training and other services. Today, we are providing complete facility services.”
Today, companies that offer facility services are numerous and varied, but not all of them are professionally managed. Prashant Sule, Managing Director of Pest Control India Environmental Services (PCIES) stresses that it is critical for clients to understand all about outsourcing services, contracting terms and their implementation.
The telephonic interview with Remadevi, a housekeeper of G4S Facility Services Pvt. Ltd, stationed in Thiruvananthapuram, was fun. Her answers were translated into English for Clean India Journal by her colleague Rajlaxmi-Personal Executive (Human Resource) of G4S, and this is what Remadevi had to say.