The Indian Railways had been the much-preferred and cheaper means of transportation for the people until a few years ago, when low cost airlines started chewing into the profits of the former with the upper middle class and middle class passengers opting for the latter. Cleanliness, hygiene, sanitation, punctuality... are some of the daunting areas that have made railways a second choice next to economic budget flights. The Indian Railways has ever since been experimenting with various solutions to win a clean chit. The modernisation and mechanised cleaning adopted at various railway stations have hiked business prospects for the cleaning industry.
Established in 2003, in Mumbai, Total Solutions Facility Management Pvt. Ltd, offers tailor-made packages for the specific cleaning needs of its clients. Empowering departments and individuals is the key to sustained growth, says Managing Director Jasmer Puri, in a conversation with Clean India Journal
There are many challenges that await the FM professionals in the coming years. Especially, if they are in the Retail sector where there are opportunities to add value to customer service through efficient management and improved technology. Himadri Chatterjee, National Manager, Infrastructure and Facility Management, Reliance Retail Limited, gives his views