“I seem to notice a familiar face on the floor. Really? That is me; my reflection on the gleaming marble. That’s what we all face when we enter a hotel. As I worked my way through the hotel the following months, I got an opportunity to know the magician behind the spirit and counter on the first day, was none other than the candid, cordial, smiling and humble housekeeper. I won’t talk about creating memories… Having lived and worked across cities, brands, pre-opening, conversions and renovations, I have only grown in awe of the housekeepers and what they do; omnipresent, ever-accommodating and always ready to help. Unlike other specialists, housekeepers manifest themselves in more ways than one.
For a guest, a brand represents an experience which draws upon unique memories. A housekeeper is closest to the guest and is responsible for evoking the brand throughout a guest’s stay. One can never undermine the housekeeper’s role in the P&L and I always maintain that strongly. And no, it’s not limited to controlling the amenity, laundry or uniform costs. Its more significant in the top line…”
This was the opening note of the Chief Guest Aditya Malla, Secretary of Pune Hoteliers Association & General Manager Double Tree Hilton, Pune at the 5th Annual Convention of the i-Professional Housekeepers Association. An elated gathering of over 100 housekeeping professionals at the Lemon Tree Premier, Pune. Celebrating the completion of the fifth milestone of i-PHA, the day-long session on Housekeeping Smart, included discussions on Five ‘S’, housekeeping on the digital platform, laundry and outsourcing.
Setting the India Book of Records was an amazing feat by seven janitors who created a 51-meter Crocodile using white towels. Sonia Mital, one of the Founders of i-PHA received the medal and the citation from the adjudicator of India Book. Prominent hospitality professionals present at the convention included Dr Sudhir Andrew, Upendra Kulkarni, AHWPI, Guest of Honour Himanshu Sachdeva, GMLemon Tree Premier, Pune and others.
A graduate from the Pune University, Priya Ranade, who has over 14 years of experience in the hospitality profession, released her first book ‘Man & Machines” at the fifth anniversary celebration of i-Professional Housekeepers’ Association Meet.