Sachin Sinha, Vice President, OneSIS explains how various softwares and apps can be the interface for a vast range of FM services for residential facilities
The scope of services under property management of residential gated communities includes:
- Handing over of flats
- Deep cleaning pre-handover
- Snagging and de-snagging
- Housekeeping of common areas
- Security and parking management
- Visitor management
- Electromechanical Services: Asset O & M
- Gardening and landscaping
- Pest control
- Club house management
- Event management
- Liaising with civic authorities
- CAM Invoicing: Raising invoices for maintenance cost to tenants/owners
As of today, we manage over 4,500 flats in the ultra high-end to mid-segment condominium sector to create cleaner, safer and smarter living spaces. We are currently handling the transition and operation of one of east India’s ultra luxury apartments, where the team has identified more than 400 snag points during transition – in Civil & MEP – using app-based technology. This is shared with different stakeholders, which helps the developer to pinpoint the snags to project vendors and get it rectified during the handover process.
The SIS Group Tech team has developed a customised app for owners and the site team, which avoids unwanted ads that plague apps available in the market. The app helps the developer and site team track and maintain assets in the condominium by providing live data about the condition of assets.
We have implemented Asset/Maintenance Management System, Help desk, CAM Billing System, Visitor Management, Utility Management for MEP, e-checklists for all Planned Preventive Maintenance and housekeeping, making condominium operations paperless.
Condominiums also have fine-dining, spa and wellness centres, and recreation centres on-site,
for which we have provided a booking system.
For planning and scheduling site visits, our back-office team uses the i-OPS app. When they arrive, our client gets a notification through email and SMS about the visit. i-OPS helps to track customer complaints, employee grievances, incident reporting through a ticketing help desk system, which will close tickets when the operations team meets the client and takes feedback, and uploads the same in the system.
This helps in building a robust engagement with our clients, and also ensures redressal of customer complaints.
One example is the Diaphragm Gas Meter (for LPG usage), which connects to our app through the LoRa gateway, enabling direct tracking of daily consumption of LPG, without the need to send someone for reading/scanning to each flat. We have introduced automation in housekeeping by proposing robotic auto scrubbers for the banquet hall.
Smart cleaning consumables which reduce water consumption and deployment of manpower help keep Common Area Maintenance low, compared to other such facilities in India.
We also provide deep cleaning, marble polishing, car wash and inhouse laundry services as a self-delivery model, which helps clients minimise the risk of compliance and saves on common area maintenance cost.