5. Space planning. As more offices move to open plan designs and more flexible arrangements, there is some risk of a shortage of space, especially at peak times. Today, according to CBRE, about 40 percent of space is unoccupied. Offering too much space is not a problem for occupants, but it is very costly for the owners and operators. Reducing the amount of space too much, or increasing occupancy, may increase these costs, but also may lead to a poor working environment. With a rise in indoor space sensors, it is possible to predict demand at different times — both when planning a new open office and just for day-to-day management. AI helps by pulling in the data from these space sensors and providing estimates of occupancy, plus information that can help to resolve potential issues.
6. Predict facility cleaning needs. Custodial staff typically clean all occupied spaces regularly. This schedule-based approach is appropriate for busy spaces that are consistently used. But, with more flexibility in how occupants interact with spaces, it’s likely that some spaces will be used more than others. There is an opportunity for spaces to be cleaned only when they need it, based on actual use. Today, this cleaning schedule may be based on sensors that track occupancy, but AI can help to predict cleaning demands and even generate a schedule for service providers. The Edge in Amsterdam has already started moving in this direction, as it provides data to custodial staff on use in specific spaces, so staff are able to plan their activities based on condition. This data-driven approach to a traditional service is especially compelling in real estate, where the physical space remains the core of the offering. Moreover, AI can optimize supply by automatically ordering various materials and products for the office space, based on actual and predicted occupancy trends.
7. Safety and security. Many commercial buildings spend a significant amount of money on the indoor safety of their offices. There are a range of AI applications related to safety and security, though many are nascent. For example, instead of using a key card for access control, one startup is using facial recognition. Safety and security use cases may raise some questions about privacy, which is one reason that they may not be as common as other applications, at least not yet.
Regardless of use case, AI applications in buildings may also drive younger employees to enter the industry. Facility management is facing a talent shortage: The average employee is 51 years old. Younger employees typically look for positions that offer modern technology, and AI solutions could provide this for buildings. The facility management industry has not been effective at attracting young talent as of late. But AI technologies may remove some of the administrative tasks and make the industry more attractive to a new generation.
There has been some concern that AI may take jobs away from people. With the talent shortage in facility management, this seems unlikely. Moreover, running a building will always require some level of human interaction, too. More likely is that AI solutions simply change certain aspects of certain jobs. The jobs aren’t lost, but they are different.
These concerns fit into the bigger topic of the AI adoption cycle. Chicago Booth Review recently published an article on AI adoption and productivity growth. The article notes that development is likely to follow a J-curve, a period of low productivity growth, followed by a period of high growth. This is common when new technology is adopted, and may be due to the time it takes for enterprises to learn how to harness these capabilities. The article cites experts who believe that the AI adoption cycle will be long and unpredictable. Practically, for facility managers, this means that there is plenty of time to procure AI technology, and no need to rush. But it also means that firms should invest in training and adoption to ensure that employees use these solutions effectively.
Moving forward, AI is likely to be a larger part of the operation and occupancy of buildings. Though it may take time for buildings to fully adopt this technology, the long-term benefits will far outweigh the negatives. But the road to this point is uncertain. Facility managers should educate themselves on the capabilities that AI can deliver while also considering how the technology could help with specific issues in their buildings. AI does have the tendency to be marketed as a panacea, but beyond this hype, there are real opportunities for improving building operations.