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Hemant- Ashtaputre“Cleaning & hygiene is important aspect of our lives. Just cleaning hands regularly can prevent spread of thousands of infections. Working with hospitals, we realized that maintaining proper cleaning & hygiene has drastically reduced the instances of hospital acquired infections (Nosocomial),” says  Hemant Ashtaputre, CEO-Sparklean Facility Management Pvt Ltd.

Keeping your environment clean ensures that the environment remains healthy and conducive for work at offices, factories, better healing & care of patients at hospitals, reducing the stress overall. Such benefits are directly associated with improved productivity and bottom line for corporate, organizations, hospitals etc. This certainly helps make work places beautiful and employees happy.

The ever expanding facility services offerings…

Facility management is a profession that encompasses multiple disciplines to ensure functionality of work environment by integrating people, place, processes and technology. It further involves management of the impact of activities, upon people & workplace.

9278In the rapidly changing and competitive business environment, organizations focus more on management of core businesses. Support services management is increasingly outsourced. This certainly has opened up a huge market. Currently major portion of the business is covered by local players providing one or couple of the services. Very few players have the integrated service offerings pan India.

As the demand for support for multiple activities grows, integrated service providers will have to build capacities in new areas. Acquiring the expertise of the single service providers is another way. Here, the importance of boutique facilities will grow. Multiple service providers with similar work ethics joining hands under umbrella brand may happen.
We have expertise and commitment to provide the best and we strongly believe that if we satisfy our customers, our profits are taken care of.

Each industry is unique and requires specific solutions….

For us, each customer is unique. After thorough analysis of the customers’ facilities & environment, solutions are tailored to suit their business.

When we were assigned the task of the maintenance of a swimming pool, we realized that we could improve our efficiency and provide the best results to our customer by using the latest machines. We are the first service provider to use ‘Robotic Swimming Pool Cleaner’, in the entire Marathwada region.

Upon signing the agreement, we take 2-3 weeks of induction period to train our work force to provide the best service to the clients. Due to this philosophy, we provide services to all sectors with equal ease and expertise. Our focus always is on customer, technology, people and processes.

Unique approach towards serving the industries…

We constantly invest into latest technology and equipment. We invest in training our man-power. We are ISO 9001:2008, OHSAS 18001:2007, certified and CRISIL rated service provider emphasizing the importance of documentation of processes at our end. We assure complete support services.

We are registered with the eminent Institutes like Cleaning Management Institute USA, ISSA. Our Quality, Safety and Environment management models that we subscribe to have ensured that we not only meet customer needs, but also exceed their expectations and preferences.

We have designed our systems to eliminate all possible variations in Service Quality. This alone is the most efficient way of improving the Service we provide. These systems work together to create a process that is efficient and responsive to customer’s requirements.

Some of our USPs are:

• Training work force (off & on site) 15 days before deployment

• Advanced technology

• Eco-friendly and green chemicals

• Ensuring people safety

• Proper documentation of work processes

Enhancing the efficiency and effectiveness of the limited space and work environment of every client through a collaborative approach is our Goal. We are proud to be known as the company that keeps its customers because it treats them and their assets well. We want to stand out.

“We urge businesses to emphasize on a service provider who follows certified quality processes, have advanced technology, trained & empowered work force in order to get the best results.”

The major challenges you faced in building your business…

Our journey has been transformational at each and every step. We started with house-keeping and rapidly expanded our service offerings to include plumbing, electric work, Carpentry & wood work, water proofing, garden landscape design, beautification and maintenance, robotic swimming pool cleaning and robotic glass facade cleaning.
Every step, customers posed various challenges, but Sparklean responded with solutions beyond their expectations. Which also resulted in many Firsts for us. We are the first & only facility management service provider with ‘Robotic Glass Facade cleaning’.

There are challenges, man-power being the biggest one. At times, statutory compliance takes so much of your time and resources. Simplified processes will ensure more innovation in service delivery. Several times, clients are reluctant to pay as per the stipulated minimum wages. We have to convince them to follow the regulations and we promise to provide excellent service.

Future Strategies…

We want to see Clean India. Our society should be clean and hygienic. We congratulate & extend our whole hearted support to our Prime Minister on Swachh Bharat Abhiyan!

We are looking at adding Pest control and Staffing to our bouquet of services.

Our marketing strategy was, is and will be Customer Delight at all times by empowering our people to serve with care using latest equipment. We believe, if we are able to exceed customer expectations, we get valuable word of mouth publicity.

 

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