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Changing role of Facility Manager in the Smart world

by Clean India Journal - Editor
2 comments

Illustration No.4 : Features of Vested model (ref : Vested Outsourcing by University of Tennessee)

As evident from the various FM engagement models stated above and progressive proliferation of information technology in building products and system as well as management processes of FM service providers, we see an emergence of “Smart”, “Connected”, technology enabled operations regime unfolding in the years ahead which would influence FM contracts, FM engagements and the business impact the FM services therefore can deliver for their client and consumers.

The rapid endorsement of connected device (M2M), internet of things (IoT), Big data, analytics, artificial intelligence (AI), robots through powerful high speed networks and terminal devices (smart phone, tablets, hand held, wearable devices) by the consumers and the industry at large has thrown open enormous
opportunities of “connected world” and room for enormous collaboration. Adding fillip to this has been the impact of social media and collaboration tools like WhatsApp, hangout etc. These has been the disruptor of sorts to many traditional industries and services.

Illustration No.5: Smart City representation (Ref: Frost & Sullivan – Smart Cities – Concept to Realities)

Pertinent to the FM industry, these breakthrough technologies are bringing in paradigm shift in the building, town & city planning. Smart city, smart building, smart communities are now a reality and some countries like China, USA, UAE, have already seen investments in smart city projects. Closer home, the Indian Government has also announced development of green field smart cities around the country.

A smart city is an urban development vision to integrate information and communication technology (ICT) and Internet of things (IoT) technology in a secure fashion to manage a city’s assets.

The facility management industry must transform its skill and capability, offerings to step up and keep pace with this rapid transformation. Contract objectives, outsourcing frameworks would also change given this change of landscape.

Facility management organizations would have to immediately embrace and endorse this living reality and transform their organizations by:

• Build and execute a digital strategy
• Collaboration and partnership – digital eco system
• Data and analytics strategy
• Build knowledge platforms
• Train and upskill the human resources
• Innovate and disrupt

Illustration No.6: Smart city parameters (Ref: Frost & Sullivan – Smart Cities – Concept to Realities)

The explosive development in mobile technology, open source software, Internet of Things (IoT) and cloud services and demand in the consumer world for technology are making digital solutions affordable for professional use and making buildings smarter. Internet of Things-equipped devices can send proactive messages when they require servicing or have a fault, while cloudbased monitoring (read remote monitoring) improves control over operations. IoT empowers facility managers with

• Create an activity-based and need-based workplace.
• Digital transactions from paper based transactions
• Occupant demand, feedback and experience, behavior
• Trend analysis of events
• Enhance general conditions at work and improve the quality of facility services overall.
• Health, safety environment management
• Ability to optimize space and reduce consumption of energy and water.
• Means for a more efficient planning and use of resources.

IllustrationNo.7: IoT application in asset management

The IoT applications in building management, are having a major impact in facility management by seamlessly integrating people, process, place and technology thus creating big data repository for

Analytics to leverage actionable intelligence for information management in facilities. By integrating people, process, place and technology, the building become Connected thus converging to SMART buildings. Coincidentally, the objectives of facility management as defined by International Facility Management Association (IFMA) are also met with.

Authored by Parikshit Roy Non-Executive Director Support Services, Compass Group India

Smart buildings and smart cities look beyond the building assets. They are connected and responsive to the smart power grid, smart schedules, predictable and forecastable environmental conditions, other utility demands, consumer behaviors and event calendars, time of the day requirements on a district, precinct, community, building and overall for the city. Building operators, occupants, administrator and utility managers can collaborate being empowered to take informed actions through real time data, coordinated consumption and demand information, video images and analytics emerging from historical and current data.

Co-authored by Arabinda Chakraborty Vice President – Center of Excellence Support Services, Compass Group India

The facility management industry is at the cusp of an explosive transformation globally and especially in India at the back of a digital revolution, emergence of smart cities and buildings and consumer behaviors and dynamic business environment and imperatives. To keep pace and stay relevant, FM organizations need to remain open to changes, be innovative, willing to collaborate and partner and importantly create an open learning environment for its people. FM professionals need to acquire new skills and embrace this change.

Welcome to the new world of digital FM! Customers, industry experts, professionals and FM service companies and their business partners would have an important role to play in this significant transition. Surely this would go in the annals of the FM industry archives as one of the most exciting phases of facility management industry evolution.

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2 comments

facilities management system philippines August 12, 2022 - 4:59 pm

I always look forward to reading your articles. You obviously put a lot of effort into this post, and I appreciate that.

Reply
Mohana M September 19, 2022 - 10:38 am

Thank you Jessica Salvador for your positive encouragement. We truly appreciate it.

Reply

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