In the quest for achieving the dream of Total Quality Management there are many moments which end up being nightmarish, says Hospitality Consultant Avril Sule. She talks about Service Recovery Paradox in complaint handling. As standards of service rocket sky-high, ... Read More »

I frequently ask questions to various people about my personal experiences with some Big Brands & this time around I asked, “Do Big Brands disappoint you?” My experiences tell me that as Brands grow & start their journey with standards, ... Read More »

This story begins in those days of 1992 when Indian youth were facing unemployment and getting a good job was a far-fetched team. Treading intelligently, Debtosh Chatterjee built the Chatterjee Cleaning Arts Services Pvt. Ltd (CCSPAL) from scratch and is ... Read More »

Hospitality, corporates, guest houses, IT houses, and many others have carpet flooring essentially to add to the ambiance of the interior. Carpets have remained a symbol of luxury but require all the right tools and processes to keep it luxurious, ... Read More »

More and more cleaning operations are being run on-site with the help of digital apps, which can offer a wide range of management information including quality auditing, daily reports, instant reporting and staff time & attendance. A developer of the ... Read More »

The methodology of Total Quality Management is intended to assist in achieving business excellence. Hospitality management is no exception, striving to improve guest satisfaction, acquire a competitive advantage and ensure repeat patronage. Communication, coordination and co-operation between the departments of ... Read More »

With major government initiatives and increased growth in medical tourism, healthcare services in India are in demand and hold a new wave of opportunity. Housekeeping plays a major role in maintaining a healthy facility. Sweety Mandot, Manager-Operations, Bhatia Hospital, Mumbai, ... Read More »

Building and facility managers are being asked to develop and implement programmed cleaning services within a green framework. While, this may look simple, it could be reasonably complex as it guides every decision that you will make on chemicals, equipment, ... Read More »

Completing its 25th Anniversary, Ashirbad Group of Companies organized an event in Delhi on September 22. Industry players and special guests were called to attend the event. Awards were given to the star performers of the company which was followed ... Read More »

What would be the average number of cotton mops used annually by a facility of 5000sqft? A 5,000sqft area space can be mopped by a housekeeper with one mop in maximum one-and-a-half hours, provided it is without any area-wise hindrance. ... Read More »

The housekeeping job is not glamorous, nor is it high paying when compared to other departments. It is tedious at times and often regarded as a thankless job, but unquestionably housekeeping is the heart of any hotel. It is the ... Read More »

It is essent ial for every housekeeper to gain leverage by learning to lead. Studies on what it takes to become a leader have classified the learnings into three broad categories. They pertained to what the researchers called the three ... Read More »

“Front Office, Housekeeping and Maintenance – The perfect harmony of this trio is every hotel manager’s dream. Dreams however, are a far cry from reality. It seems to me that working out a winning strategy is much like a game ... Read More »

The housekeeping department is responsible for creating first as well as a lasting impression for the guests during their stay in the hotel. This can be attributed to the services which are offered by the Housekeeping staff to the guests, ... Read More »

Dr Aditi Kulkarni, Consultant Physiotherapist and Ergonomist, Be Active Physiotherapy & Ergonomics Clinic, talks to Clean India Journal about the growing importance of Ergonomics in the field of housekeeping. Day by day, the housekeeping industry is growing rapidly and is ... Read More »

The ideal strategy as a professional Housekeeper – Innovation and Performance can only be an ACE if you are customer focused, like to develop a team, are adept of the profitability and excel in human relations says Akshi Singh, Crowne ... Read More »

Have you ever wondered as to how some countries become richer, dynamic and futuristic, while some others seem to lag behind with lost opportunities. The cynic within us will tell that the prosperity is due to exploitation of the minority. ... Read More »

The hospitality industry is synonymous with walking that extra mile. Hotels are those exclusive havens where well heeled patrons luxuriate and ruminate over their existential crisis in movie set like scenes where the air con and crystal chandeliers are always ... Read More »

How is the maintaining is done? The fundamental theory of our Vice President, Hotels Division, Mukund Kamat – “You take care of interest of the staff and the staff will take care of your interest which includes customers and property” ... Read More »

Focus on human resources Meenu Tognatta Divisional Housekeeper, ITC Hotels Housekeeping has evolved over the years and the focus today is on manpower. “Right from the chemicals used to the uniform they wear, human-friendly solutions are adopted to ensure housekeepers ... Read More »