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“Since we are running truncated services it can be understood that we attribute a huge amount out of our revenue towards maintaining cleanliness and hygiene.”

– BL Chavan, GM-Operations

Cleanliness is not just keeping the metro coaches clean, it is also about maintaining the depots and offices.”

Similar to Delhi and Mumbai metros, Namma Metro of Bangalore has implemented professional cleaning schedules, cleaning methods, penalties and restrictions; however, maintaining cleanliness has always been an issue.

“Cleaning of tracks and platforms are taken up between 10pm and 6am during low traffic hours. This is largely a dry and wet mopping activity using Diversey chemicals and other cleaning equipment.

“The automatic wash plant has been installed at two depots and the trains are washed after their daily run before docking. The systems use state-of-the-art technology which consumes less water and detergents as recommended by the OEM. The wash machines are imported. All products used for cleaning are eco-friendly so that the water can be recycled for further use. Reverse Osmosis plant has also been installed to avail drinking water to the commuters.”

The cleaning of the trains and depots has been outsourced to a housekeeping company which works on the set benchmarks provided in the contract. BMRC monitors it on a regular basis.

“Further, to stop the irregularities caused by a few commuters, BMRC has introduced penalties for offences. Restrictions has been put on the consumption of food and beverages at stations and in trains. Dustbins have also been placed at every step to ensure that cleanliness is maintained in the metro. It also works as a self-deterrent for the passengers to litter/spit.”

Penalty starting from `500 and ending at `10,000 are in place depending on the severity of the action of dirtying/spitting, besides imprisonment on a case to case basis. “Due to these rules, people are alert and do not dirty the metro. Same rules are applicable to a tourists as well. To ensure they abide by the rules, Bangalore has posted banners and advertisements in the newspapers.”

Over and above, an online customer cell is operational, where people fill in their problems related to hygiene on the premises and platforms. “BMRC is open to complaints sent via email and is also put up on the website along with the results and a thank you note.”

Inputs from B.L.Chavan, GM (operations and Manjunath Swamy, AGM, HR – BMRC



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