Tuesday , 19 September 2017
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Addressing Challenges in Hospitality

In housekeeping, things turn challenging when it is not in keeping with the set standards. Bharati Ulpe, Corporate Housekeeper, Kohinoor Group, shares cleaning standards and addressing challenges at the property

Challenge in meeting cleaning standards

The first and foremost challenge is in getting the skilled manpower for housekeeping and we are facing a shortage. Secondly, there is a lack of awareness of the importance of hygiene. Application of right cleaning agents based on varied surface is equally challenges. Each surface is unique and requires to be treated accordingly. There are several cleaning agents and wood, tile, carpet… all have to be treated with the right chemical. It is only then the maintenance of the hotel property can be according to set standards.

Areas under housekeeping

Kohinoor Continental is a leading four-star hotel in Mumbai, having 137 elegantly designed rooms classified into 118 Superior rooms, 17 Premium rooms and two Suites (Sapphire and Topaz). Besides these, we have Solitaire, a multi cuisine specialty restaurant, Beryl Club executive bar with wooden interiors, Café Lounge adjacent to lobby, Emerald Banquets, Ruby Hall, Board Room, open-air swimming pool, Deck Area, Fitness centre and Art Gallery. The area under the purview of housekeeping is around 77,950sqft.

Experience with suppliers

The feasibility of meeting cleaning standards also depends on the supplier of products. The housekeeper should be well versed with the type of surfaces and their maintenance need. It is only then the housekeeper can acquire the right quality products for right surface. Thus, supplier component plays a vital role not only in cleaning, rather maintenance of hotel’s valuable property. Supplier components and their approach to provide quality cleaning chemicals/equipment at good pricing and favourable terms are satisfactory.

Experience with staff and how many are engaged in housekeeping

Definitely, trained staff is an asset to any property for delivering cleaning standards and personalized care. Regular training is being provided to our staff on cleaning procedures. Presently, we have 34 regular staff engaged in housekeeping.

Cleaning products being used at your hotel

We are now using Buzil Rossari chemicals. With the constantly changing and fast pace environment, we have to adapt for maintenance of high quality of cleaning standards at favourable prices which can help us to maintain the longevity of the hotel property and the valuables.

Challenge in meeting cleaning standards The first and foremost challenge is in getting the skilled manpower for housekeeping and we are facing a shortage. Secondly, there is a lack of awareness of the importance of hygiene. Application of right cleaning agents based on varied surface is equally challenges. Each surface is unique and requires to be treated accordingly. There are several cleaning agents and wood, tile, carpet… all…

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