The cleaning equipment and tools which clean and maintain a facility need maintenance too, a fact which is very often ignored and overlooked. The service providers tend to complain about the frequent breakdowns of the equipment and blame it on poor service by the equipment suppliers. After sales service is necessary, but at the same time the cleaning contractor should train his cleaning staff on proper usage and daily maintenance of the equipment. A cable not checked, a filter not cleaned, a brush not replaced or a battery not charged, can cause loss of time, revenue or at times even serious accidents.
Marketing planning is key to success but what goes into an international marketing plan and how does it differ to a plan for your domestic market? Ceris Burns, international marketing specialist for the cleaning industry, MD of Ceris Burns International Ltd, London talks us through the key points to be considered.
Graywater can be defined as untreated domestic wastewater which has not come into contact with toilet or direct food waste. Typically, it is water coming from bathtubs, showers, sinks, laundry activities and similar water consuming systems. Not included are water discharges from toilets, kitchen sinks, disposers, dishwashers or laundry water from soiled diapers. These discharges are usually designated “blackwater”, primarily because of the potential presence of pathogenic microorganisms.
Maintenance has remained an issue with housekeeping and facility managers. They feel that most of the buildings they service are not maintenance friendly. Right from the glass facade to flooring material to washroom to MEP (Mechanical Electrical Plumbing) equipment designs and maintenance are areas of concerns for facility managers.
Architects and builders involve facility managers at different stages, but rarely at the beginning of the project. Since operations and maintenance of a facility depend on the design of the building and its services (MEP) to a great extent, consulting the service providers at the design stage itself can help immensely, feel FM heads.ds.